Terms & Conditions
Booking Terms – $400.00 (non-refundable) deposit per person within 7 days of receiving your booking reservation. Once we’ve received your deposit, your group is booked!
Cancellation Policy –
· 30 or more days prior to Scheduled Departure – 25% of the total (less deposit a paid)
· 8-29 days prior to Scheduled Departure – 50% of the total (less deposit paid)
· 7 or less days prior to Scheduled Departure – 100% of the total (less deposit paid)
Track closure (pre departure) - In the unlikely event of a track closure due to severe weather or a natural disaster, we will endeavor to provide you with alternative arrangements, such as the following:
A variety of day hikes within Paparoa National Park.
A refund (less the non-refundable deposit)
Track closure (post departure) – If in the event of severe weather the group is forced to turn around due to DOC imposed restrictions, then the group will return to Punakaiki where meals will be provided and an alternative trip will be offered, subject to conditions. Accommodation in Punakaiki will be offered, subject to availability.
Pre-Trip COVID-19 Positive Test
If you test positive for COVID-19 prior to your scheduled trip:
You must inform us immediately of your positive test result.
Your positive test will be treated as a regular illness.
You may still participate in the tour, subject to the following preventative measures:
Mandatory mask-wearing in vehicles and shared accommodations
Enhanced sanitization protocols
Adherence to social distancing guidelines when possible
To reduce the risk of COVID-19 transmission, we implement the following measures:
Regular sanitization of high-touch surfaces and equipment
Provision of hand sanitizer throughout the tour
Encouragement of frequent hand washing
Reduced group sizes to allow for social distancing when possible
Changes to Terms and Conditions - The operator reserves the right to change these Terms and Conditions at any time without notifying customers. Any future bookings you may make will be made subject to the Terms and Conditions which apply at the time a booking is made and you are advised to read all the Terms and Conditions carefully on each occasion prior to making a booking.
